If you’re using Chrome, go to chrome://settings/content, then scroll down to Protected content and enable Allow site to. On Android and OS devices, an easy way to see if there's an update available is to open the App Store (iOS) or Play Store (Android) and search for "Spotify." If there's an update available, the download button will be marked Update. If you try to open the Spotify web player but get a message that Playback of protected content is not enabled, then you need to make sure you enable protected content in your browser. Sign up to get unlimited songs and podcasts with occasional ads. If you're having trouble with Spotify, make sure the app is up to date - if it hasn't updated in a while, you might be running an older version that has a bug or is now incompatible with other software on your device.
As a reminder, here is how to close apps on Android and how to close apps on iPhone. If that is successful, then you can restart any apps you absolutely need to use at the same time as Spotify. In either case, the remedy is to try closing any other apps you're not currently using - or close all the other apps and see if Spotify starts to work. If Spotify isn't working for you, it might be because of a conflict with another app or because your device is running dangerously low on memory and there isn't enough space on the device to stream audio.
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